7 Ways To Improve Customer Relations Getting The Debt Paid On Time -t6670

Business There is no doubt that customers are invaluable to your organisation for without them there would be no sales. All consumers want good service. And there is no arguing the fact that happy customers are more likely to pay on time. Reap the benefits of improved customer relations by having them come back to you for your products and services time after time and prevent the headaches of business debt recovery. Looking after your customers means they will be less likely to go to the competition but if they are continually tardy with their payments it may be that you would prefer not to keep them. There are ways to encourage prompt payments simply by spending some time on your customer relations. These tips will be useful in getting your customers to pay on time. 1. Invoice promptly 2. Follow up outstanding accounts 3. Use the telephone 4. Screen customers 5. Use accounting software 6. State terms and conditions clearly 7. Contact list and mail merges Continuing or Constant Contact Ideally, the invoice should be handed over at the time of the sale but for those times when this is not possible be diligent with sending the invoice out either electronically or by post. If the payment isnt received by the due date then send a follow up account or give the customer a phone call. Constant contact with a customer will improve the relationship but there is a fine line between being familiar and too friendly. One of the most overlooked problems in getting accounts paid on time is the screening of potential and existing customers. Credit checks can be carried out easily through the use of a collections agency. They are an inexpensive way to warn you ahead of time about high risk clients. Being aware of a customers credit history before you approve an account can save headaches down the track. Managing your Accounts Receivable Using a reputable accounting software package to manage your accounts receivable will give you reports and contact information with the press of a few buttons. If the customer list is set up well you can combine and merge letters, invoices and even newsletter mail outs with the addresses on file. Summary If you struggle getting debts paid by some clients more than others, take some time to review your relationship with them. Improving customer relations will pay dividends in the long term and encourage your debtors to pay on time, every time. Include customer satisfaction as one of the primary concerns of account management. About the Author: Consolidated Collections Australia are specialists in debt recovery and work on a No Collection No Fee basis. With over 30 years experience, CCA have developed a proven collection formula which provides industry leading results, giving you the best chance of recovering your debts as quickly as possible. 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